{"id":4342,"date":"2017-12-15T10:07:50","date_gmt":"2017-12-15T10:07:50","guid":{"rendered":"https:\/\/www.be-networks.be\/rma\/"},"modified":"2022-06-01T09:40:31","modified_gmt":"2022-06-01T07:40:31","slug":"rma","status":"publish","type":"page","link":"https:\/\/www.be-networks.be\/fr\/rma\/","title":{"rendered":"Mat\u00e9riel d\u00e9fectueux"},"content":{"rendered":"<div class=\"ns-rma-container\">\n                <div class=\"ns-plugin ns_search_form\">\n                    <div class=\"container\">\n                        <h2>HAVING ANY QUESTIONS REGARDING YOUR RMA?<\/h2>\n                        <div role=\"form\" id=\"\">\n                            <form action=\"\/\" method=\"post\" class=\"form invalid\" id=\"ns-s-form\" novalidate=\"novalidate\">\n                                <input type=\"hidden\" name=\"action\" value=\"my_action_name2\"\/>\n                                <div class=\"reference\">\n                                    <input type=\"text\" name=\"reference\" value=\"\" size=\"40\"\n                                           class=\"wpcf7-form-control wpcf7-text ns-required\" aria-required=\"true\"\n                                           aria-invalid=\"true\">\n                                    <span role=\"alert\" class=\"not-valid-tip\">The field is required<\/span>\n                                <\/div>\n                                <input class=\"ns-contact-btn ns-sform-submit\" type=\"submit\" value=\"SEARCH\"\/>\n                            <\/form>\n\n                        <\/div>\n                        <p class=\"ns-s-form-msg\">No such RMA reference<\/p>\n                    <\/div>\n                <\/div>\n                <div class=\"ns-s-res\"><\/div>\n            <\/div>\n\n\n<div class=\"ns-rma-container\">\n                <div class=\"ns-plugin ns-plugin-form\">\n                    <div class=\"container\">\n                        <h2>Create a new RMA request<\/h2>\n                        <section role=\"form\" id=\"\">\n                            <form action=\"\/\" method=\"post\" class=\"form invalid\" id=\"ns-p-form\" \n                                novalidate=\"novalidate\" enctype=\"multipart\/form-data\">\n                                <input type=\"hidden\" name=\"action\" value=\"my_action_name\"\/>\n\n                                <section class=\"step1 step\" id=\"rma_step_1\">\n                                \n                                    <div class=\"ns-step-header-wrapper\">\n                                        <h4>STEP 1 OF 2<\/h4>\n                                    <\/div>\n                                    \n                                    <h3>Request for RMA form<\/h3>\n\n                                    <div class=\"row\">\n                                        <div class=\"col-md-4 col-sm-6 col-xs-12\">\n                                            <p> Company Name*<\/p>\n                                            <p>\n                                                <span class=\"company-name\">\n                                                    <input type=\"text\" name=\"company-name\" value=\"\" size=\"40\"\n                                                           class=\"wpcf7-form-control wpcf7-text ns-required\" aria-required=\"true\"\n                                                           aria-invalid=\"true\">\n                                                    <span role=\"alert\" class=\"not-valid-tip\">The field is required<\/span>\n                                                <\/span>\n                                            <\/p>\n                                        <\/div>\n                                        <div class=\"col-md-4 col-sm-6 col-xs-12\">\n                                            <p> Email Address*<\/p>\n                                            <p>\n                                                <span class=\"email-address\">\n                                                    <input type=\"email\" name=\"email-address\" id=\"clientmail\" value=\"\" size=\"40\"\n                                                           class=\"wpcf7-form-control wpcf7-text wpcf7-email ns-required wpcf7-validates-as-email\"\n                                                           aria-required=\"true\" aria-invalid=\"true\">\n                                                    <span role=\"alert\" class=\"not-valid-tip\">The field is required<\/span>\n                                                <\/span>\n                                            <\/p>\n                                           <div class=\"note\">Note: This person will receive pick-up label<\/div>\n                                        <\/div>\n                                        <div class=\"col-md-4 col-sm-6 col-xs-12\">\n                                            <p> Contact Person*<\/p>\n                                            <p>\n                                                <span class=\"contact-person\">\n                                                    <input type=\"text\" name=\"contact-person\" value=\"\" size=\"40\"\n                                                           class=\"wpcf7-form-control wpcf7-text ns-required\" aria-required=\"true\"\n                                                           aria-invalid=\"true\">\n                                                    <span role=\"alert\" class=\"not-valid-tip\">The field is required<\/span>\n                                                <\/span>\n                                            <\/p>\n                                            <div class=\"note\">Note: This person will receive pick-up label<\/div>\n                                        <\/div>\n                                    <\/div>\n\n                                    <div class=\"row\">\n                                        <div class=\"col-md-4 col-sm-6 col-xs-12\">\n                                            <p> BE Networks Contact*<\/p>\n\n\n                                            <select name=\"be-networks-contact\" id=\"bn-manager-contact\"\n                                                    title=\"Be-Networks Contact Person\"\n                                                    class=\"wpcf7-form-control ns-required wpcf7-select\"\n                                                    onChange=\"bnAccountEmail();\" aria-invalid=\"false\">\n                                                <option value=\"\" selected>---<\/option>\n\t\t\t                                    <option data-contact-email=\"a.kontakis@be-networks.be\" value=\"Antonis Kontakis\">Antonis Kontakis <\/option><option data-contact-email=\"t.helsen@be-networks.be\" value=\"Thomas Helsen\">Thomas Helsen <\/option><option data-contact-email=\"m.kamerman@be-networks.be\" value=\"Martijn Kamerman\">Martijn Kamerman <\/option><option data-contact-email=\"c.adriaensen@be-networks.be\" value=\"Christophe Adriaensen\">Christophe Adriaensen <\/option><option data-contact-email=\"a.aassoum@be-networks.be\" value=\"Ali Aassoum\">Ali Aassoum <\/option><option data-contact-email=\"t.monteny@be-networks.be\" value=\"Thierry Monteny\">Thierry Monteny <\/option><option data-contact-email=\"t.vannuffelen@be-networks.be\" value=\"Thomas Van Nuffelen\">Thomas Van Nuffelen <\/option><option data-contact-email=\"m.restegui@be-networks.be\" value=\"Marcos Restegui\">Marcos Restegui <\/option><option data-contact-email=\"j.jacobs@be-networks.be\" value=\"Joery Jacobs\">Joery Jacobs <\/option><option data-contact-email=\"j.blauw@be-networks.be\" value=\"Joost Blauw\">Joost Blauw <\/option><option data-contact-email=\"m.schaap@be-networks.be\" value=\"Marijn Schaap\">Marijn Schaap <\/option><option data-contact-email=\"m.follon@be-networks.be\" value=\"Mitch Follon\">Mitch Follon <\/option><option data-contact-email=\"a.boissonet@be-aca.sg\" value=\"Arnaud Boissonet\">Arnaud Boissonet <\/option><option data-contact-email=\"a.atanasiu@be-networks.be\" value=\"Arina Atanasiu\">Arina Atanasiu <\/option><option data-contact-email=\"a.turkoz@be-networks.be\" value=\"Ali T\u00fcrk\u00f6z\">Ali T\u00fcrk\u00f6z <\/option><option data-contact-email=\"i.rossello@be-networks.be\" value=\"Isabelle Rossello\">Isabelle Rossello <\/option><option data-contact-email=\"a.mester@be-networks.be\" value=\"Akos Mester\">Akos Mester <\/option><option data-contact-email=\"n.luketic@be-networks.be\" value=\"Nadica Luketic\">Nadica Luketic <\/option><option data-contact-email=\"a.ibrahim@be-networks.be\" value=\"Adil Ibrahim\">Adil Ibrahim <\/option><option data-contact-email=\"t.toth@be-networks.be\" value=\"Tamas Toth\">Tamas Toth <\/option>\n                                            <\/select>\n                                            <script>\n                                                function bnAccountEmail() {\n                                                    let email = document.getElementById(\"bn-manager-contact\");\n                                                    let index = email.options.selectedIndex;\n                                                    let data = email.options[index].getAttribute(\"data-contact-email\");\n                                                    let hiddenInput = document.getElementById(\"acmngmail\");\n                                                    document.getElementById(\"acmngmail\").value = data;\n                                                }\n                                            <\/script>\n                                            <input type=\"hidden\" name=\"account-manager-email\" value=\"\" id=\"acmngmail\"\/>\n                                        <\/div>\n                                        <div class=\"col-md-4 col-sm-6 col-xs-12\">\n                                            <p> Phone number*<\/p>\n                                            <p>\n                                            <span class=\"phone-number\">\n                                                <input type=\"tel\" name=\"phone-number\" value=\"\" size=\"40\"\n                                                       class=\"wpcf7-form-control wpcf7-text wpcf7-tel ns-required wpcf7-validates-as-tel\"\n                                                       aria-required=\"true\" aria-invalid=\"true\">\n                                                <span role=\"alert\" class=\"not-valid-tip\">The field is required<\/span>\n        \n                                            <\/span>\n                                            <\/p>\n                                            <div class=\"note\">Note: This person will receive pick-up label<\/div>\n                                        <\/div>\n                                        <div class=\"col-md-4 col-sm-6 col-xs-12\">\n                                            <p> Ext<\/p>\n                                            <p>\n                                    <span class=\"ext\">\n                                        <input type=\"text\" name=\"ext\" value=\"\" size=\"40\"\n                                               class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\">\n                                    <\/span>\n                                            <\/p>\n                                        <\/div>\n                                    <\/div>\n\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <p> Purchase Order# *<\/p>\n                                            <p>\n                                                <span class=\"purchase-order\">\n                                                    <input type=\"text\" name=\"purchase-order\" value=\"\" size=\"40\"\n                                                           class=\"wpcf7-form-control wpcf7-text ns-required\" aria-required=\"true\"\n                                                           aria-invalid=\"true\"\n                                                           pattern=\"V[FO][0-9\\-]{6,7}$\"\n                                                           placeholder=\"Please use a reference that starts with VO\/VF or SO\/SLIV followed by a sequence of digits. Example: SLIV2300000\"\n                                                           title=\"Please use a reference that starts with VO or VF followed by 6 digits. Example VF22-0000\">\n                                                    <span role=\"alert\" class=\"not-valid-tip\">The field is required<\/span>\n                                                <\/span>\n                                            <\/p>\n                                        <\/div>\n                                    <\/div>\n\n                                    <div class=\"row\">\n                                        <div class=\"col-md-6 col-sm-6\">\n                                            <p> Reason *<\/p>\n                                            <p>\n                                                <span class=\"reason\">\n                                                    <select name=\"reason\" class=\"wpcf7-form-control wpcf7-select ns-required\"\n                                                            aria-required=\"true\" aria-invalid=\"false\">\n                                                        <option value=\"\" disabled selected>Select<\/option>\n                                                        <option value=\"Failed in Service\">Failed in Service<\/option>\n                                                        <option value=\"Damaged or with condition\">Damaged\/Condition<\/option>\n                                                        <option value=\"Order Error\">Order Error<\/option>\n                                                    <\/select>\n                                                    <span role=\"alert\" class=\"not-valid-tip\">The field is required<\/span>\n                                                <\/span>\n                                            <\/p>\n                                        <\/div>\n                                        <div class=\"col-md-6 col-sm-6\">\n                                            <p>RMA Type*<\/p>\n                                            <p>\n                                                <span class=\"rma-type\">\n                                                    <select name=\"rma-type\" class=\"wpcf7-form-control ns-required wpcf7-select\"\n                                                            aria-invalid=\"false\">\n                                                        <option value=\"\" disabled selected>Select<\/option>\n                                                        <option value=\"Credit\">Credit<\/option>\n                                                        <option value=\"Replacement\">Replacement<\/option>\n                                                    <\/select>\n                                                    <span role=\"alert\" class=\"not-valid-tip\">The field is required<\/span>\n                                                <\/span>\n                                            <\/p>\n                                        <\/div>\n                                    <\/div>\n\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <p>Additional Information*<\/p>\n                                            <p>\n                                                <span class=\"additional-information\">\n                                                    <textarea name=\"additional-information\" cols=\"40\" rows=\"5\"\n                                                              class=\"wpcf7-form-control wpcf7-textarea ns-required\" \n                                                              aria-invalid=\"false\"\n                                                              aria-required=\"true\"\n                                                              placeholder=\"Please give a detailed description of the issue\"><\/textarea>\n                                                    <span role=\"alert\" class=\"not-valid-tip\">The field is required<\/span>\n                                                <\/span>\n                                            <\/p>\n                                        <\/div>\n                                    <\/div>\n\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-6 col-sm-8\">\n                                                    Was a damage claim noted with the courier?\n                                                <\/div>\n                                                <div class=\"col-md-6 col-sm-4\">\n                                                    <span class=\"radio-1\">\n                                                        <span class=\"wpcf7-form-control wpcf7-radio\">\n                                                            <span class=\"wpcf7-list-item first\">\n                                                                <label>\n                                                                    <input type=\"radio\" name=\"radio-1\" value=\"Yes\">\n                                                                    <span class=\"wpcf7-list-item-label\">Yes<\/span>\n                                                                <\/label>\n                                                            <\/span>\n                                                            <span class=\"wpcf7-list-item last\">\n                                                                <label>\n                                                                    <input type=\"radio\" name=\"radio-1\" value=\"No\" checked=\"checked\">\n                                                                    <span class=\"wpcf7-list-item-label\">No<\/span>\n                                                                <\/label>\n                                                            <\/span>\n                                                        <\/span>\n                                                    <\/span>\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                    \n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <h3>Pick up information<\/h3>\n                                        <\/div>\n                                        <div class=\"col-md-12\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-6 col-sm-6\">\n                                                    <p>Products ready for pick up?<\/p>\n                                                    <div class=\"radio-1\">\n                                                        <span class=\"wpcf7-form-control wpcf7-radio\">\n                                                            <span class=\"wpcf7-list-item first\">\n                                                                <label>\n                                                                    <input type=\"radio\" name=\"radio-pickup-ready\" value=\"Yes\" checked=\"checked\">\n                                                                    <span class=\"wpcf7-list-item-label\">Yes<\/span>\n                                                                <\/label>\n                                                            <\/span>\n                                                            <span class=\"wpcf7-list-item last\">\n                                                                <label>\n                                                                    <input type=\"radio\" name=\"radio-pickup-ready\" value=\"No\">\n                                                                    <span class=\"wpcf7-list-item-label\">No<\/span>\n                                                                <\/label>\n                                                            <\/span>\n                                                        <\/span>\n                                                    <\/div>\n                                                    <div class=\"note\">Note: If the products are not ready for pick up, please do let us know at the soonest when they are.<\/div>\n                                                <\/div>\n                                                <div class=\"col-md-4 col-sm-6 pickup-ready-date\" style=\"display: none;\">\n                                                    <p> Products ready for pick up on*<\/p>\n                                                    <p>\n                                                        <span>\n                                                            <input type=\"date\" name=\"pickup-ready-date\" value=\"\" size=\"40\" min=\"2026-04-10\"\n                                                            class=\"wpcf7-form-control wpcf7-text\">\n                                                                <span role=\"alert\" class=\"not-valid-tip\">The field is required <\/span>\n                                                        <\/span>\n                                                    <\/p>\n                                                    <div class=\"note\">Please give an estimate for when the products will be ready for pick up<\/div>\n                                                <\/div>\n                                            <\/div>\n                                            <div class=\"row\">\n                                                <div class=\"col-md-12 use-company-address\">\n                                                    <p>Pick up address<\/p>\n                                                    <div class=\"radio-1\">\n                                                        <span class=\"wpcf7-form-control wpcf7-radio\">\n                                                            <span class=\"wpcf7-list-item first\">\n                                                                <label>\n                                                                    <input type=\"radio\" name=\"radio-use-address\" value=\"company\" checked=\"checked\">\n                                                                    <span class=\"wpcf7-list-item-label\">Use Company Address<\/span>\n                                                                <\/label>\n                                                            <\/span>\n                                                            <span class=\"wpcf7-list-item\">\n                                                                <label>\n                                                                    <input type=\"radio\" name=\"radio-use-address\" value=\"invoice\">\n                                                                    <span class=\"wpcf7-list-item-label\">Use Delivery Address From Invoice<\/span>\n                                                                <\/label>\n                                                            <\/span>\n                                                            <span class=\"wpcf7-list-item last\">\n                                                                <label>\n                                                                    <input type=\"radio\" name=\"radio-use-address\" value=\"new\">\n                                                                    <span class=\"wpcf7-list-item-label\">New Address<\/span>\n                                                                <\/label>\n                                                            <\/span>\n                                                        <\/span>\n                                                    <\/div>\n                                                <\/div>\n                                                <div class=\"col-md-12\">\n                                                    <div class=\"row extra\" style=\"display: none;\">\n                                                        <div class=\"col-md-6\">\n                                                            <p> Company Name<\/p>\n                                                            <p>\n                                                                <span>\n                                                                    <input type=\"text\" name=\"dif-company-name\" value=\"\" size=\"40\"\n                                                                    class=\"wpcf7-form-control wpcf7-text\">\n                                                                        <span role=\"alert\" class=\"not-valid-tip\">The field is required <\/span>\n                                                                <\/span>\n                                                            <\/p>\n                                                        <\/div>\n                                                        <div class=\"col-md-6\">\n                                                            <p> Contact Person*<\/p>\n                                                            <p>\n                                                                <span>\n                                                                    <input type=\"text\" name=\"dif-contact-person\" value=\"\" size=\"40\"\n                                                                    class=\"wpcf7-form-control wpcf7-text ns-required\" aria-required=\"true\" aria-invalid=\"true\">\n                                                                        <span role=\"alert\" class=\"not-valid-tip\">The field is required <\/span>\n                                                                <\/span>\n                                                            <\/p>\n                                                        <\/div>\n                                                        <div class=\"col-md-6\">\n                                                            <p> Address line 1*<\/p>\n                                                            <p>\n                                                                <span>\n                                                                    <input type=\"text\" name=\"dif-address-line-1\" value=\"\" size=\"40\"\n                                                                    class=\"wpcf7-form-control wpcf7-text ns-required\" aria-required=\"true\" aria-invalid=\"true\">\n                                                                        <span role=\"alert\" class=\"not-valid-tip\">The field is required <\/span>\n                                                                <\/span>\n                                                            <\/p>\n                                                        <\/div>\n                                                        <div class=\"col-md-6\">\n                                                            <p> Address line 2<\/p>\n                                                            <p>\n                                                                <span>\n                                                                    <input type=\"text\" name=\"dif-address-line-2\" value=\"\" size=\"40\"\n                                                                    class=\"wpcf7-form-control wpcf7-text\">\n                                                                        <span role=\"alert\" class=\"not-valid-tip\">The field is required <\/span>\n                                                                <\/span>\n                                                            <\/p>\n                                                        <\/div>\n                                                        <div class=\"col-md-6\">\n                                                            <p> Postal code*<\/p>\n                                                            <p>\n                                                                <span>\n                                                                    <input type=\"text\" name=\"dif-postal-code\" value=\"\" size=\"40\"\n                                                                    class=\"wpcf7-form-control wpcf7-text ns-required\" aria-required=\"true\" aria-invalid=\"true\">\n                                                                        <span role=\"alert\" class=\"not-valid-tip\">The field is required <\/span>\n                                                                <\/span>\n                                                            <\/p>\n                                                        <\/div>\n                                                        <div class=\"col-md-6\">\n                                                            <p> City*<\/p>\n                                                            <p>\n                                                                <span>\n                                                                    <input type=\"text\" name=\"dif-city\" value=\"\" size=\"40\"\n                                                                    class=\"wpcf7-form-control wpcf7-text ns-required\" aria-required=\"true\" aria-invalid=\"true\">\n                                                                        <span role=\"alert\" class=\"not-valid-tip\">The field is required <\/span>\n                                                                <\/span>\n                                                            <\/p>\n                                                        <\/div>\n                                                        <div class=\"col-md-6\">\n                                                            <p> State\/Province (if applicable)<\/p>\n                                                            <p>\n                                                                <span>\n                                                                    <input type=\"text\" name=\"dif-state\" value=\"\" size=\"40\"\n                                                                    class=\"wpcf7-form-control wpcf7-text ns-required\">\n                                                                        <span role=\"alert\" class=\"not-valid-tip\">The field is required <\/span>\n                                                                <\/span>\n                                                            <\/p>\n                                                        <\/div>\n                                                        <div class=\"col-md-6\">\n                                                            <p> Country*<\/p>\n                                                            <p>\n                                                                <span>\n                                                                    <input type=\"text\" name=\"dif-country\" value=\"\" size=\"40\"\n                                                                    class=\"wpcf7-form-control wpcf7-text\">\n                                                                        <span role=\"alert\" class=\"not-valid-tip\" aria-required=\"true\" aria-invalid=\"true\">The field is required <\/span>\n                                                                <\/span>\n                                                            <\/p>\n                                                        <\/div>\n                                                        <div class=\"col-md-6\">\n                                                            <p> Phone Number<\/p>\n                                                            <p>\n                                                                <span>\n                                                                    <input type=\"text\" name=\"dif-phone\" value=\"\" size=\"40\"\n                                                                    class=\"wpcf7-form-control wpcf7-text\">\n                                                                        <span role=\"alert\" class=\"not-valid-tip\">The field is required <\/span>\n                                                                <\/span>\n                                                            <\/p>\n                                                        <\/div>\n                                                    <\/div>   \n                                                <\/div>                             \n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                    \n                                    <h3>Add Products<\/h3>\n                                    \n                                    <div class=\"ns-prods\">\n                                            <div class=\"ns-prod\">\n                                                <div class=\"row\">\n                                                    <div class=\"col-12\">\n                                                        <p> Serial No.*<\/p>\n                                                        <p>\n                                                            <span class=\"serial-no\">\n                                                                <input type=\"text\" name=\"serial-no[]\" value=\"\" size=\"40\"\n                                                                       class=\"wpcf7-form-control wpcf7-text wpcf7-email ns-required wpcf7-validates-as-email\"\n                                                                       aria-required=\"true\" aria-invalid=\"true\" data-role=\"tagsinput\">\n                                                                <!-- data-role=\"tagsinput\" -->\n                                                                <span role=\"alert\" class=\"not-valid-tip\">The field is required<\/span>\n                                                            <\/span>\n                                                        <\/p>\n                                                    <\/div>\n                                                <\/div>\n                                                <div class=\"row\">\n                                                    <div class=\"col-md-6 col-sm-6\">\n                                                        <p> Manufacturer Part No.*<\/p>\n                                                        <p>\n                                                            <span class=\"manufacturer-part-no\">\n                                                                <input type=\"text\" name=\"manufacturer-part-no[]\" value=\"\" size=\"40\"\n                                                                       class=\"wpcf7-form-control wpcf7-text ns-required\"\n                                                                       aria-required=\"true\" aria-invalid=\"true\">\n                                                                <span role=\"alert\" class=\"not-valid-tip\">The field is required<\/span>\n                                                            <\/span>\n                                                        <\/p>\n                                                    <\/div>\n                                                    <div class=\"col-md-6 col-sm-6\">\n                                                        <p>Condition*<\/p>\n                                                        <p>\n                                                            <span class=\"condition\">\n                                                                <select name=\"condition[]\"\n                                                                        class=\"wpcf7-form-control wpcf7-select ns-required\"\n                                                                        aria-invalid=\"false\">\n                                                                    <option value=\"\" disabled selected>Select<\/option>\n                                                                    <option value=\"Refurbished\">Refurbished<\/option>\n                                                                    <option value=\"Used\">Used<\/option>\n                                                                    <option value=\"As is\">As is<\/option>\n                                                                    <option value=\"New opened\">New opened<\/option>\n                                                                    <option value=\"New sealed\">New sealed<\/option>\n                                                                <\/select>\n                                                                <span role=\"alert\" class=\"not-valid-tip\">The field is required<\/span>\n                                                            <\/span>\n                                                        <\/p>\n                                                    <\/div>\n                                                <\/div>\n    \n                                                <div class=\"clearfix\"><\/div>\n    \n                                            <\/div>\n                                        <\/div>\n                                        \n                                    <hr>\n                                    \n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <div class=\"ns-add-product-btn\">ADD ANOTHER PRODUCT<i class=\"ion-android-add\"><\/i>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n\n                                    <div class=\"row\">\n                                        <!-- File uploads here  -->\n                                        <div class=\"col-md-12\">\n                                            <div class=\"upload-image-box\">\n                                                <input type=\"hidden\" name=\"filetmp\" id=\"filetmp\"\/>\n                                                <h3 id=\"file_upload_message\">If you have a file regarding your RMA request , please click the upload\n                                                    button <br\/>(jpg and png images accepted <strong>2MB maximum image size<\/strong>) (pdf and word files accepted <strong>2GB maximum size<\/strong>) <\/h3>\n                                                <button id=\"open_btn\" class=\"btn btn-primary\"\n                                                        style=\"margin:4rem;display: inline-flex;\">Upload\n                                                <\/button>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <div class=\"ns-contact-btn\" id=\"step-2\">SAVE PRODUCTS AND REVIEW YOUR REQUEST<\/div>\n                                        <\/div>\n                                    <\/div>\n\n                                <\/section><!-- END: Step 1 -->\n\n                                <section class=\"step2 step ns-hide\" id=\"rma_step_2\">\n                                    <div class=\"ns-step-header-wrapper\">\n                                        <h4>STEP 2 OF 2<\/h4>\n                                    <\/div>\n                                    \n                                    <h3>Request for RMA (reference: 8olltxd277vnwdkv)<\/h3>\n                                    <input type=\"hidden\" id=\"refID\" name=\"reference\" value=\"8olltxd277vnwdkv\">\n\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12 table-responsive\">\n                                            <table class=\"ns-table1 table\" style=\"width:100%\"><\/table>\n                                        <\/div>\n                                    <\/div>\n\n                                    <h3>Products in this RMA request<\/h3>\n\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12 table-responsive\">\n                                            <table class=\"ns-table2 table\" style=\"width: 100%\">\n                                                <thead>\n                                                <tr class=\"table-titles\">\n\n                                                <\/tr>\n                                                <\/thead>\n                                                <tbody>\n\n\n                                                <\/tbody>\n                                            <\/table>\n                                        <\/div>\n                                    <\/div>\n                                    \n                                    <div class=\"row\">\n                                        <div class=\"col-md-12 ns-radio\"><\/div>\n                                    <\/div>\n                                    \n                                    <div class=\"row\">\n                                        <div class=\"col-12\">\n                                            <div class=\"additional_information_title\"><\/div>\n                                            <div class=\"additional_information_wrapper\"><\/div>\n                                        <\/div>\n                                    <\/div>\n\n                                    <div class=\"row\">\n                                        <div class=\"col-md-12\">\n                                            <div>\n                                                <label for=\"gdpr_check\">\n                                                    <h3>\n                                                        <input type=\"checkbox\" name=\"gdpr\" value=\"gdpr\" id=\"gdpr_check\" onchange=\"document.getElementById('ns-form-go').disabled = !this.checked;\" style=\"margin-right:10px;\">\n                                                        Privacy Policy Agreement <span style=\"color:red;\"> *<\/span>\n                                                        <br><br>\n                                                        <p style=\"font-size:1.8rem;\"> I consent to having this website store my submitted information so they can respond to my inquiry.<\/p>\n                                                    <\/h3>\n                                                <\/label>\n\n                                                <div class=\"ns-contact-btn-neg\" id=\"back1\">&lt; Back<\/div>\n                                                \n                                                <button type=\"submit\" style=\"margin: 1rem !important;\" id=\"ns-form-go\" class=\"ns-form-submit ns-blue-button\" disabled>\n                                                    SUBMIT RMA REQUEST\n                                                    <div class=\"loader\" style=\"display: none;\"><\/div>\n                                                <\/button>\n\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                    \n                                <\/section><!-- END: Step 2 -->\n                                \n                                <div class=\"response-output wpcf7-display-none\" style=\"display: block;\" role=\"alert\"><\/div>\n                                \n                            <\/form>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            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